⚠️ Warning – Claw Machine Scam at Zhunan Train Station, Miaoli?
If you or your kids love playing claw machines in Taiwan, you’ll want to read this before dropping any coins at Zhunan Train Station.
My husband is somewhat of a claw machine enthusiast, and my son Adrian and I are massive Pokémon fans. It’s usually a win-win for our family - he gets the thrill of the game, and we get to expand our collection. We’ve actually played at this specific location near Zhunan Station several times before. In the past, if we walked away empty-handed, it just felt like bad luck. The claw actually had power.
But our experience last Friday (July 10th) was completely different.
What Happened?
It was a typhoon day, but since Miaoli had clear sunshine before noon, we decided to head out. We spotted a brand-new Pokémon plushie in one of the machines that we didn’t have yet. Naturally, we had to try.
We ended up spending NT$400 just to hit the "guaranteed catch" limit (保夾). But the moment the guarantee activated, we realized something was seriously wrong. The claw was still completely powerless! It didn’t even have the strength to lift the toy...
We spent over 30 minutes trying to make it work, moving from our target Pokémon to other toys in the machine just to see if anything was winnable. The result? Total failure. The claw had zero power, no matter what.
To make matters worse, we discovered a major flaw (or trick) in the machine's programming: if the empty claw accidentally swings or drops over the prize chute without grabbing anything, the machine resets. The "guaranteed catch" mode disappears, leaving you with absolutely nothing after spending all that money.
No Contact Info & A Call to the Police
When we looked around the machine for the owner's or operator's contact details to report the error, there was nothing visible. Frustrated by the lack of transparency, we actually reported the incident to the local police. Unfortunately, even the officers couldn't get ahold of the owner right away.
We eventually managed to get the owner’s phone number. After waiting for over a day with our calls and messages completely ignored, someone finally called my husband back (though he claimed he was just a worker, not the owner).
By this point, my husband was furious. He didn't want the toy anymore, he just wanted our NT$400 back because he refused to support what felt like an outright scam.
The police had even informed us that we had grounds to sue for consumer fraud. How can a machine have a "guaranteed catch" function if it is physically impossible to grip the prize?
The person on the phone flatly refused to give a full refund but offered to give us the toy instead. My husband didn't want the toy anymore, he just wanted our NT$400 back because he refused to support what felt like an outright scam. The police had even informed us that we had grounds to sue for consumer fraud.
The moment my husband firmly told him that we were prepared to sue, his attitude changed. He finally agreed to refund the full NT$400 and even give us the Pokémon. To avoid meeting us in person, he told us he would leave the cash and the plushie at the Family Mart inside the station.
We picked everything up on Monday morning, so thankfully, we weren't cheated out of our money in the end.
We know how claw machines work. We know it requires skill and a bit of luck. But when a machine is set to zero power, even during a paid-for guaranteed catch, it crosses the line from a game into a trap!
"Just Don't Play Here Again"
The most shocking part of the whole conversation came right at the end. Instead of apologizing or offering to fix the machine so it complies with Taiwan's legal claw machine regulations, the person on the phone told my husband not to play at their machines ever again.
Well, obviously we won't! We have no desire to support a business that cheats its customers. But telling a customer not to come back doesn't solve the underlying problem. By saying that, they are openly admitting that the machine will stay exactly the way it is. They plan to keep taking people's money, hoping the next family who hits the "guaranteed catch" limit just walks away quietly without calling the police.
They aren't trying to run a fair game, they are just trying to avoid getting caught by the wrong people.



























